Human sigma : managing the employee- customer encounter/ John H. Fleming

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Publication details: New York : Gallup Press, c2007.Description: 313 pages : illustrations ; 23cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book Circulation	College Library Circulation	Circ. 658.812 F597h 2007 (Browse shelf(Opens below))	c1	Available		CL52726