Human sigma : managing the employee- customer encounter/
Fleming, John H.
Human sigma : managing the employee- customer encounter/ John H. Fleming - New York : Gallup Press, c2007. - 313 pages : illustrations ; 23cm.
9781595620163
1. Business
2. Consumer satisfaction.
3. Customer relations.
4. Sales management.
Circ. 658.812 F597h 2007
Human sigma : managing the employee- customer encounter/ John H. Fleming - New York : Gallup Press, c2007. - 313 pages : illustrations ; 23cm.
9781595620163
1. Business
2. Consumer satisfaction.
3. Customer relations.
4. Sales management.
Circ. 658.812 F597h 2007