Total quality management and operational excellence : text with cases/
OAKLAND, JOHN S.
Total quality management and operational excellence : text with cases/ OAKLAND, JOHN S. - New York : Routledge Taylor and Francis, c2014. - xxiv, 530 pages : color illustrations ; 24 cm.
Includes bibliographical references.
9780415635509
1. Total quality management. 2. Total quality management--Case studies. I. Title.
Total quality management and operational excellence : text with cases/ OAKLAND, JOHN S. - New York : Routledge Taylor and Francis, c2014. - xxiv, 530 pages : color illustrations ; 24 cm.
Includes bibliographical references.
9780415635509
1. Total quality management. 2. Total quality management--Case studies. I. Title.