The quality library : a guide to staff-driven improvement, better efficiency, and happier customer /

Laughlin, Sara

The quality library : a guide to staff-driven improvement, better efficiency, and happier customer / - Chicago : American Library Association, c2008. - xiv, 144p. : ill. ; 28 cm.

Includes bibliographical references & index.


9789746522205


1. Library administration-United States.
2. Total quality management-United States.
3. Library planning-Uniterd States.
4. Customer srvices-United States.

Res. 025.1 L374q 2008