| 000 | 00707nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260113030349.0 | ||
| 008 | 260113b |||||||| |||| 00| 0 eng d | ||
| 020 | _a 9781595620163 | ||
| 040 |
_aDWC-Main lib _cOC |
||
| 082 | _aCirc. 658.812 F597h 2007 | ||
| 100 | _aFleming, John H. | ||
| 245 |
_aHuman sigma : _bmanaging the employee- customer encounter/ _cJohn H. Fleming |
||
| 260 |
_a New York : _b Gallup Press, _cc2007. |
||
| 300 |
_a313 pages : _b illustrations ; _c23cm. |
||
| 650 | _a1. Business | ||
| 650 | _a2. Consumer satisfaction. | ||
| 650 | _a3. Customer relations. | ||
| 650 | _a4. Sales management. | ||
| 700 | _aJim Asplund | ||
| 942 |
_2ddc _cBK-CIRC _kCirc. _n0 |
||
| 999 |
_c7317 _d7317 |
||