| 000 | 00693nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20251106021252.0 | ||
| 008 | 251106b |||||||| |||| 00| 0 eng d | ||
| 020 | _a13 : 978-981-06-9615-3. | ||
| 040 |
_aDWCL-Admin lib _cOC |
||
| 082 | _aCirc. 647.94 Os82f 2011 | ||
| 100 | _aO'Shanney, Vivienne | ||
| 245 |
_a Front office skills : a practical approach / _cVivienne O'Shanney |
||
| 260 |
_a Singapore : _bPearson Education South Asia Pte Ltd. , _cc2011 |
||
| 300 |
_a v, 370 p. : ill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references & index. | ||
| 650 | _a1. Customer relations | ||
| 651 | _a2. Hotel front desk personnel. | ||
| 942 |
_2ddc _cBK-CIRC _kCirc. _n0 |
||
| 999 |
_c5537 _d5537 |
||