| 000 | 00813nam a2200253 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240606024234.0 | ||
| 006 | a | ||
| 008 | 240606b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781285063539 | ||
| 040 |
_aDWCL-Main lib. _cOC |
||
| 082 |
_2fourth edition _aCirc. 004.068 K67g 2014 |
||
| 100 | _aKnapp, Donna | ||
| 245 | _aA guide to service desk concepts / | ||
| 250 | _afourth edition | ||
| 260 |
_aU.S.A. : _bCourse Technology, Cengage Learning, _cc2014. |
||
| 300 |
_axvii, _b382 p. : ill. ; _c23 cm. |
||
| 504 | _aIncludes appendices, glossary. | ||
| 650 | _a1. Computer industry–Customer services–Management | ||
| 650 | _a2. Computer technical support. | ||
| 650 | _a 3. Computer service industry | ||
| 700 | _a/ Donna Knapp | ||
| 942 |
_2ddc _n0 _cBK-CIRC _efourth edition _kCirc. |
||
| 999 |
_c249 _d249 |
||