000			00802nam a2200253 4500
003			OSt
005			20240629022311.0
006			a
008			240629b |||||||| |||| 00| 0 eng d
020			_a9780135063972
040			_aDWCL-Main lib. _cOC
082			_2Fifth edition _aCirc. 658.812 T584c 2011
100			_aTimm, Paul R.
245			_aCustomer service: career success through customer loyalty /
250			_aFifth edition
260			_aBoston: _bPrentice Hall, _cc2011.
300			_axii, _b226 p. : ill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
650			_a1. Customer service.
650			_a2. Consumer satisfaction.
650			_a3. Customer relations.
650			_a4. Success in business.
942			_2ddc _n0 _cBK-CIRC _eFifth edition _kCirc.
999			_c1638 _d1638