| 000 | 00853nam a2200241 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240627030054.0 | ||
| 006 | a | ||
| 008 | 240627b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9789746522205 | ||
| 040 |
_aDWCL-Main lib. _cOC |
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| 082 | _aRes. 025.1 L374q 2008 | ||
| 100 | _aLaughlin, Sara | ||
| 245 | _aThe quality library : a guide to staff-driven improvement, better efficiency, and happier customer / | ||
| 260 |
_aChicago : _bAmerican Library Association, _cc2008. |
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| 300 |
_axiv, _b144p. : ill. ; _c28 cm. |
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| 504 | _aIncludes bibliographical references & index. | ||
| 650 | _a1. Library administration-United States. | ||
| 650 | _a2. Total quality management-United States. | ||
| 650 | _a3. Library planning-Uniterd States. | ||
| 650 | _a4. Customer srvices-United States. | ||
| 942 |
_2ddc _n0 _cBK-0 CIRC _kRes. |
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| 999 |
_c1465 _d1465 |
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