| 000 | 00841nam a2200265 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240624062023.0 | ||
| 006 | a | ||
| 008 | 240624b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780814417157 | ||
| 040 |
_aDWCL-Main lib. _cOC |
||
| 082 |
_2First edition _aCirc. 658.31245 Ev93c 2012 |
||
| 100 | _aRen’ee Evenson | ||
| 245 | _aCustomer service management training 101 : quick and easy techniques that get great results / | ||
| 250 | _aFirst edition | ||
| 260 |
_aN.Y. : _bAMACOM, _cc2012. |
||
| 300 |
_aix, _b214 p. ; _c24 cm. |
||
| 504 | _aIncludes index. | ||
| 650 | _a1. Customer service-Management. | ||
| 650 | _a2. Executives-Training of. | ||
| 650 | _a3. Time management. | ||
| 650 | _a4. Leadership. | ||
| 650 | _a5. Communication in management. | ||
| 942 |
_2ddc _n0 _cBK-CIRC _eFirst edition _kCirc. |
||
| 999 |
_c1229 _d1229 |
||