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Customer service: career success through customer loyalty / by
  • Timm, Paul R
Edition: Fifth edition
Publication details: Boston: Prentice Hall, c2011
Availability: Items available for loan: College Library (1)Call number: Circ. 658.812 T584c 2011.

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Human sigma : managing the employee- customer encounter/ John H. Fleming by
  • Fleming, John H
  • Jim Asplund
Publication details: New York : Gallup Press, c2007
Availability: Items available for loan: College Library (1)Call number: Circ. 658.812 F597h 2007.

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