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A guide to service desk concepts /

By: Contributor(s): Publication details: U.S.A. : Course Technology, Cengage Learning, c2014.Edition: fourth editionDescription: xvii, 382 p. : ill. ; 23 cmISBN:
  • 9781285063539
Subject(s): DDC classification:
  • fourth edition Circ. 004.068 K67g 2014
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Book Circulation College Library Circ. 004.068 K67g 2014 (Browse shelf(Opens below)) c1 Available 50393

Includes appendices, glossary.

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