TY - BOOK AU - fulton-Calkins, Patsy AU - Joanna D. Hanks TI - Procedures for the office professional U1 - Circ. 981-240-484-8. 4th ed. PY - 2000/// CY - Australia: PB - Thomson Learning, KW - 1. Office Practice KW - 2. Secretaries N1 - Includes index ER -