TY  - BOOK
AU  - Aures, Teresita A. 
AU  - Cacilia A. Suarez
TI  - Manual for call center agents/ 
SN  - 971-584-407-3.
U1  - Fil. 	658.812 Au928m 2005 
PY  - 2005///
CY  - Quezon City : 
PB  - C & E Publishing Inc., 
KW  - 1. Customer relations
KW  - 2. Customer services
ER  -