Aures, Teresita A.  <br/><br/>
Manual for call center agents/  
Teresita A. Aures  
 - Quezon City :   C & E Publishing Inc.,   c2005. 
 - 263 p. ;   22 cm. 
<br/><br/><label>ISBN: </label>971-584-407-3. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer relations.<br/>2. Customer services.
<br/><br/><label>Dewey Class. No.: </label>Fil. 	658.812 Au928m 2005