TY  - BOOK
AU  - Chakravorti, Samit
TI  - Customer relationship management: : a global approach
SN  - 978-1-5297-6741-4
U1  - Circ. 658.812 C435c 2023 
PY  - 2023///
CY  - London: 
PB  - Sage Publications, 
KW  - 1. Customer relations
N1  - Include bibliographical references and index
ER  -