TY - BOOK AU - Gibson, Ross TI - Quality management/ SN - 978-1-63549-386-3 U1 - Circ. 658.562 Q1 2017 PY - 2017///. CY - NY: PB - Larsen & Keller KW - 1. Quality control KW - 2. Total quality management N1 - Includes bibliographical references ER -