TY  - BOOK
AU  - Roldan, Amelia S.
TI  - Handbook on front office operations and guest relations
SN  - 971-921-37-4-4.
U1  - Fil. 658.812 R745h 2005 
PY  - 2005///
CY  - Manila : 
PB  - AR Skills Development & Management Services (SMDS)
KW  - 1. Customer relations
KW  - 2. Customer services
ER  -