TY  - BOOK
AU  - Finch, Lloyd C. 
TI  - Telephone courtesy and customer service
SN  - 1-56052-577-0
U1  - Circ.  658.8 F492t 2000 3rd ed.
PY  - 2000///
CY  - CA : 
PB  - Crisp Pub., 
KW  - 1. Customer services
KW  - 2. Telephone etiquette
ER  -