Finch, Lloyd C.  <br/><br/>
Telephone courtesy and customer service/ 
Llyod C. Finch  
 - 3rd ed. 
 - CA :   Crisp Pub.,   c2000 
 - vi, 106 p. ;   25 cm. 
<br/><br/><label>ISBN: </label>1-56052-577-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer services<br/>2. Telephone etiquette
<br/><br/><label>Dewey Class. No.: </label>Circ.  658.8 F492t 2000