Fleming, John H.  <br/><br/>
Human sigma :  managing the employee- customer encounter/  
John H. Fleming  
 - 	New York :   Gallup Press,   c2007. 
 - 313 pages :   illustrations ;   23cm. 
<br/><br/><label>ISBN: </label>	9781595620163 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Business<br/>2. Consumer satisfaction.<br/>3. Customer relations.<br/>4. Sales management.
<br/><br/><label>Dewey Class. No.: </label>Circ. 658.812 F597h 2007