TY - BOOK AU - Kaplan, Robert S. AU - David Norton TI - Strategy maps : : converting intangible assets into tangible outcomes/ SN - 1591391342 U1 - Circ. 658.4012 K17s 2004 PY - 2004/// CY - Massachusetts : PB - Harvard Business School Press KW - 1. Human capital KW - 2. Intangible property - management KW - 3. Management KW - 4. Strategic planning N1 - Includes index ER -