TY  - BOOK
AU  - Lilley, Roy C.
TI  - Dealing with difficult people  / 
SN  - 978-0-7494-566-3
U1  - Prof. 650.13 L729d 2010 rev. ed.
PY  - 2010///
CY  - london
PB  - Kogan Page
KW  - 1. interpersonal conflict
KW  - 2. Problem employees
KW  - 3. Psychology, industrial
N1  - 1. Includes bibliographical references
ER  -