TY  - BOOK
AU  - Binghay, Virgel C.
TI  - Enhancing quality customer service for micro, small and medium enterprises
SN  - 978-971-9336020
U1  - Fil. 658.812 B613e 2007 
PY  - 2007///
CY  - Manila : 
PB  - VCB Research & Publications, 
KW  - 1. Customer service
KW  - 2. Philippines
KW  - 3. Small business
N1  - Includes bibliographical references and index
ER  -