TY  - BOOK
AU  - Futrell, Charles M.
TI  - ABC's of relationship selling through service
SN  - 978-007-128928-3
U1  - Circ. 658.85 F996a 2011 Eleventh edition.
PY  - 2011///
CY  - New York : 
PB  - McGraw-Hill/Irwin, 
KW  - 1. Selling
N1  - Includes bibliographical references, glossary
ER  -