TY  - BOOK
AU  - O'Shanney, Vivienne
TI  - 	Front office skills : a practical approach
SN  - 13 : 978-981-06-9615-3.
U1  - Circ. 647.94 Os82f 2011 
PY  - 2011///
CY  - 	Singapore : 
PB  - Pearson Education South Asia Pte Ltd.
KW  - 1. Customer relations
KW  - 2. Hotel front desk personnel
N1  - Includes bibliographical references & index
ER  -