O'Shanney, Vivienne <br/><br/>
	Front office skills : a practical approach / 
Vivienne O'Shanney 
 - 	Singapore :   Pearson Education South Asia Pte Ltd. ,  c2011 
 - 	v, 370 p. : ill. ;   24 cm. 
<br/><br/>Includes bibliographical references & index. 
<br/><br/><label>ISBN: </label>13 : 978-981-06-9615-3. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer relations
<br/><br/><label>Subjects--Geographic Terms: </label><br/>2. Hotel front desk personnel.
<br/><br/><label>Dewey Class. No.: </label>Circ. 647.94 Os82f 2011