TY  - BOOK
AU  - OAKLAND, JOHN S. 
TI  - Total quality management and operational excellence : : text with cases
SN  - 9780415635509
PY  - 2014///
CY  - New York : 
PB  - Routledge Taylor and Francis, 
KW  - 1. Total quality management.  2. Total quality management--Case studies.  I. Title
N1  - Includes bibliographical references
ER  -