OAKLAND, JOHN S.  <br/><br/>
Total quality management and operational excellence :   text with cases/ 
OAKLAND, JOHN S.  
 - New York :   Routledge Taylor and Francis,   c2014. 
 - xxiv, 530 pages :   color illustrations ;   24 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780415635509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Total quality management.  2. Total quality management--Case studies.  I. Title.