TY - BOOK AU - Balzer, William K. TI - Lean higher education : increasing the value and performance of university processes. SN - 9781439814659 U1 - Circ. 378.101 B198l 2010 PY - 2010/// CY - N.Y. : PB - Productivity Press, Taylor & Francis Group, KW - 1. Universities and colleges-United States-Administration. KW - 2. Organizational effectiveness-United States. KW - 3. Organizational change-United States. N1 - Includes bibliographical references & index ER -