TY - BOOK AU - Futrell, Charles M. TI - Fundamentals of selling : customers for life through service SN - 9780071285445 U1 - Circ. 658.8 F996f 2009 Eleventh edition PY - 2009/// CY - Boston : PB - McGraw-Hil/Irwin, KW - 1. Selling N1 - Includes bibliographical references and index ER -