TY - BOOK AU - Johnston, Mark W. TI - Relationship selling SN - 9780071274715 U1 - Circ. 658.85 J73r 2008 Second edition PY - 2008/// CY - Boston : PB - McGraw-Hill/Irwin, KW - 1. Selling. KW - 2. Relationship marketing. KW - 3. Customer relations. N1 - Includes bibliographical references and index ER -