TY  - BOOK
AU  - Cloke, Kenneth
TI  - Resolving conflicts at work: ten strategies for everyone on the job
SN  - 9780470922248
U1  - Circ. 650.13 C643r 2011 Third edition
PY  - 2011///
CY  - San Francisco, Calif. : 
PB  - Jossey-Bass, 
KW  - 1. Conflict management.
KW  - 2. Interpersonal relations
KW  - 3. Personnel management-Psychological aspects.
KW  - 4. Psychology, Industrial
N1  - Includes bibliographical references and index

ER  -