TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer service: career success through customer loyalty
SN  - 9780135063972
U1  - Circ. 658.812 T584c 2011 Fifth edition
PY  - 2011///
CY  - Boston: 
PB  - Prentice Hall, 
KW  - 1. Customer service.
KW  - 2. Consumer satisfaction.
KW  - 3. Customer relations.
KW  - 4. Success in business.
N1  - Includes bibliographical references and index

ER  -