Timm, Paul R. <br/><br/>
Customer service: career success through customer loyalty / 

 - Fifth edition 
 - Boston:   Prentice Hall,   c2011. 
 - xii,   226 p. : ill. ;   26 cm. 
<br/><br/>Includes bibliographical references and index.<br/> 
<br/><br/><label>ISBN: </label>9780135063972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer service. <br/>2. Consumer satisfaction. <br/>3. Customer relations. <br/>4. Success in business. 
<br/><br/><label>Dewey Class. No.: </label>Circ. 658.812 T584c 2011