TY  - BOOK
AU  - Laughlin, Sara
TI  - The quality library : a guide to staff-driven improvement, better efficiency, and happier customer
SN  - 9789746522205
U1  - Res. 025.1 L374q 2008 
PY  - 2008///
CY  - Chicago : 
PB  - American Library Association, 
KW  - 1. Library administration-United States
KW  - 2. Total quality management-United States
KW  - 3. Library planning-Uniterd States
KW  - 4. Customer srvices-United States
N1  - Includes bibliographical references & index

ER  -