Laughlin, Sara <br/><br/>
The quality library : a guide to staff-driven improvement, better efficiency, and happier customer / 

 - Chicago :   American Library Association,   c2008. 
 - xiv,   144p. : ill. ;   28 cm. 
<br/><br/>Includes bibliographical references & index.<br/> 
<br/><br/><label>ISBN: </label>9789746522205 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Library administration-United States.<br/>2. Total quality management-United States.<br/>3. Library planning-Uniterd States.<br/>4. Customer srvices-United States.
<br/><br/><label>Dewey Class. No.: </label>Res. 025.1 L374q 2008