TY  - BOOK
AU  - Ren’ee Evenson
TI  - Customer service management training 101 : quick and easy techniques that get great results
SN  - 9780814417157
U1  - Circ. 658.31245 Ev93c 2012 First edition
PY  - 2012///
CY  - N.Y. : 
PB  - AMACOM, 
KW  - 1. Customer service-Management.
KW  - 2. Executives-Training of.
KW  - 3. Time management.
KW  - 4. Leadership
KW  - 5. Communication in management
N1  - Includes index

ER  -