Ren’ee Evenson <br/><br/>
Customer service management training 101 : quick and easy techniques that get great results / 

 - First edition 
 - N.Y. :   AMACOM,   c2012. 
 - ix,   214 p. ;   24 cm. 
<br/><br/>Includes index.<br/> 
<br/><br/><label>ISBN: </label>9780814417157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer service-Management. <br/>2. Executives-Training of. <br/>3. Time management. <br/>4. Leadership.<br/>5. Communication in management.
<br/><br/><label>Dewey Class. No.: </label>Circ. 658.31245 Ev93c 2012