Brown, Mark Graham <br/><br/>
	Baldrige Award Winning Quality / 
Mark Graham Brown  
 - New York:  2004 
 - xviii, 342 page. 
<br/><br/><label>ISBN: </label>1-56327-303-9 
<br/><br/><label>Dewey Class. No.: </label>Circ. 658.4 B879b 2004