TY  - BOOK
AU  - Evans, James R.
AU  - Dean, James W.
TI  - Total quality : : management, organization, and strategy
SN  - 0-324-17871-9
U1  - Circ. 658.4013 Ev92t 2003 3rd ed.
PY  - 2003///
CY  - Australia
PB  - Thomson/South-Western, 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -