Evans, James R. <br/><br/>
Total quality :   management, organization, and strategy/ 
James R. Evans 
 - 3rd ed. 
 - Australia :  Thomson/South-Western,    c2003 
 - vii, 399 pages ;   23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0-324-17871-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>Circ. 658.4013 Ev92t 2003