TY  - BOOK
AU  - Bly, Robert W. 
TI  - The encyclopedia of business letters, fax memos, and E-mail
SN  - 981-4096-49-0
U1  - Circ. 651.7521 B29e 2001 
PY  - 2001///
CY  - Career press
PB  - Franklin Lakes, NJ, 
N1  - Include index
ER  -