A guide to service desk concepts /

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Publication details: U.S.A. : Course Technology, Cengage Learning, c2014.Edition: fourth editionDescription: xvii, 382 p. : ill. ; 23 cmISBN:

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Holdings
Cover image	Item type	Current library	Call number	Copy number	Status	Date due	Barcode
	Book Circulation	College Library	Circ. 004.068 K67g 2014 (Browse shelf(Opens below))	c1	Available		50393

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Includes appendices, glossary.

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