Quality service management in tourism and hospitality/

Cornell ,Daryl Ace V.

Quality service management in tourism and hospitality/ Daryl Ace V. Cornell - First edition - Manila, Philippines : Rex Bookstore , c2020. - vi , 163 pages : illustrations ; 25cm.

Includes index

978-621-04-0379-4


1. Hospitality industry -- Customer services -- Management.
2. Tourism -- Customer services -- Management.

Fil. 647.94 C814q 2020