Front office skills : a practical approach /
O'Shanney, Vivienne
Front office skills : a practical approach / Vivienne O'Shanney - Singapore : Pearson Education South Asia Pte Ltd. , c2011 - v, 370 p. : ill. ; 24 cm.
Includes bibliographical references & index.
13 : 978-981-06-9615-3.
1. Customer relations
2. Hotel front desk personnel.
Circ. 647.94 Os82f 2011
Front office skills : a practical approach / Vivienne O'Shanney - Singapore : Pearson Education South Asia Pte Ltd. , c2011 - v, 370 p. : ill. ; 24 cm.
Includes bibliographical references & index.
13 : 978-981-06-9615-3.
1. Customer relations
2. Hotel front desk personnel.
Circ. 647.94 Os82f 2011