Resolving conflicts at work: ten strategies for everyone on the job /

Cloke, Kenneth

Resolving conflicts at work: ten strategies for everyone on the job / - Third edition - San Francisco, Calif. : Jossey-Bass, c2011. - xxxii, 368 p. : ill. ; 23 cm.

Includes bibliographical references and index.


9780470922248


1. Conflict management.
2. Interpersonal relations.
3. Personnel management-Psychological aspects.
4. Psychology, Industrial.

Circ. 650.13 C643r 2011