Customer service management training 101 : quick and easy techniques that get great results /

Ren’ee Evenson

Customer service management training 101 : quick and easy techniques that get great results / - First edition - N.Y. : AMACOM, c2012. - ix, 214 p. ; 24 cm.

Includes index.


9780814417157


1. Customer service-Management.
2. Executives-Training of.
3. Time management.
4. Leadership.
5. Communication in management.

Circ. 658.31245 Ev93c 2012